Viral videos of onboard clashes are not the full story

Videos of heated confrontations between flight attendants and passengers have recently spurred global uproar after being uploaded online. Risa Mish, professor of management at Cornell University’s SC Johnson College of Business, says that the public should not be quick to judge employees confronting customers on viral video clips. Bio: https://www.johnson.cornell.edu/Faculty-And-Research/Profile?id=rmm22   Mish says: “In no way would […]

Best, worst employees work harder when ranked

People love being in first place and loath being last. New findings by researchers including Assistant Professor Victoria Prowse, a labor and experimental economist at Cornell University’s ILR School, say that rank determines employees’ effort; workers at the far ends of the performance bell curve try harder; workers in the middle put in less effort. […]