Forcing a U-turn on tips reverses Uber’s NYC gains

Uber may be required to provide passengers a way to tip their drivers via their app in New York City if a plan by city’s taxi regulator is put into place. Professor Alex Susskind is an expert on consumer behavior and satisfaction at the Hotel School at the Cornell SC Johnson College of Business. Just […]

In long-distance collaboration, smaller groups accomplish more

ITHACA, N.Y. – When it comes to teamwork, familiarity breeds productivity rather than contempt, according to a new study from Cornell University’s School of Hotel Administration. Establishing such affinity is increasingly important, the researchers say, given the rising number of virtual project teams comprising far-flung members. The research examining collaboration among geographically dispersed academics from […]